Terms & Conditions

TERMS AND CONDITIONS

 

By undertaking this activity you are agreeing that you are physically fit and of good health and able to cope with such demands of a guided sea kayak tour.

 

IMPORTANT INFORMATION

You will be on the water for a considerable amount of time.

Children under 5yrs old may be too young to cope with such tours.

Women more than 15 weeks pregnant should consider the safety risks prior to booking such tours, we advise against kayaking after this stage of pregnancy.

Sea sickness can occur. We suggest if you are prone to sea sickness please take measures such as patches or medication prior to your tour. No refunds can be given if you become sea sick on the tour.

Please restrict your alcohol intake on the evening prior to your tour. Excessive alcohol consumption can cause sea sickness.

You will be kayaking on the ocean, heavy clothing is not suggested to be worn.

A full safety briefing and kayaking “basics” lesson is provided on the beach prior to your tour by our guides.

 

REFUND POLICY:

100% refund given if you cancel your booking more than 24 hours prior to your booked tour’s commencement.

No refunds given for cancellations made after this time, and no refunds given for “No Shows”, but rescheduling can be arranged for a $25 per person fee.

 

CANCELLATIONS FOR UNSAFE WEATHER CONDITIONS

For bookings made directly with us, a 100% refund will be given if we have to cancel your tour due to unsafe weather conditions.

Please note that if you have booked through a third party or travel agent then your booking may be subject to administration fees.

We will contact you if the weather forces us to cancel/postpone your tour. Please keep your nominated mobile contact phone switched on the morning of your tour in case we need to contact you.

 

DAYLIGHT SAVINGS

Daylight Savings Time runs in New South Wales (NSW) between Oct and April each year. During this time Byron Bay is is one (1) hour ahead of Queensland (QLD). If you are coming from QLD during this time please make the necessary adjustments to your schedule. For example 9:30am in Byron Bay is 8:30am in Surfers Paradise between Oct and April. No refunds can be given for tours missed due to time differences as per our Refund Policy above.

 

DRIVING & PARKING in BYRON

If using own transport to get to tour please aim at arriving 20 minutes before the scheduled tour start.

There is paid parking on the roadside at our location – 56 Lawson Street Byron Bay.

Please be aware that Byron Bay is a little town with BIG traffic problems, if you are within 1.5km of us you will walk a lot quicker to us then the time it takes for us to pick you up and drive to our location.

 

WEATHER

We can run this tour in wet weather.

Wind and swell are what may force a cancellation or postponement. In this case we will contact you and refund you or reschedule you according to what you prefer. Please keep your nominated mobile contact phone switched on the morning of your tour in case we need to contact you.

 

WHAT TO BRING

Please bring: bathers, towel, sunscreen, small reusable water bottle, hat and clothes to change in to afterwards.

We have a lock up area for all bags/belongings.

 

GIFT VOUCHERS

Please call ahead to book with your Gift Voucher order number. All vouchers are able to be used across our range of products.

 

EQUIPMENT

All safety gear is provided.

In cooler months we supply wetsuits to keep you warm.

We have a secure lock up area for your belongings.

 

The Cape Byron Marine Park is a culturally significant area to our local indigenous people, the “Arakwal” people, we ask that you respect this area by not contributing to littering, damaging/disturbing local flora and fauna.

 

We ask that you join us in sustainable methods of interacting with Mother Nature and not interfere with the habitat of this spectacular area.

 

Further information can be found on our FAQ page.

 

Lastly, thank you for making your booking, we look forward to showing you around the beautiful Cape Byron Marine Park. See you soon!