TERMS AND CONDITIONS
By undertaking this activity you are agreeing that you are physically fit and of good health and able to cope with such demands of a guided sea or river kayak tour.
Terms & Conditions
IMPORTANT INFORMATION
You will be on the water for a considerable amount of time.
Children under 5 years old may be too young to cope with such tours.
The minimum age for ALL our tours is 5 years old – with the exception of our Brunswick River Nature tour, where we can take children as young as 3 years old.
Children (ages 5-15 years) must be accompanied by an Adult (16 years or older).
Women more than 15 weeks pregnant should consider the safety risks prior to booking such tours, we advise against kayaking after this stage of pregnancy.
Sea sickness can & will occur if you suffer from sea/motion sickness. We suggest if you are prone to sea/motion sickness please take measures such as patches or medication PRIOR to your tour. No refunds can be given if you become sea sick on the tour.
Please restrict your alcohol intake on the evening prior to your tour. Excessive alcohol consumption can cause sea sickness.
You will be kayaking on the ocean, heavy clothing is not suggested to be worn.
Tours will only proceed if minimum numbers are met – we will contact you by sms & email to provide you with your options (reschedule/refund) if minimum numbers aren’t met.
A full safety briefing and kayaking “basics” lesson is provided prior to your tour by our guides.
AMENDMENTS & CANCELLATIONS
Amendments to bookings can be made provided you give us at least 24 hours notice.
100% refund given if you cancel your booking more than 24 hours prior to your booked tour’s commencement.
No refunds given for amendment or cancellation requests you make within 24 hours of your tour’s commencement, and no refunds given for “No Shows”.
You must send ALL amendment and cancellation requests in writing to us at info@goseakayak.com.au at least 24 hours prior to your booked tour’s commencement.
WEATHER
Our tours will proceed if it’s raining.
Unsafe wind and swell are what may force a cancellation or postponement of your tour. In this case we will contact you via sms & email to reschedule or refund you according to your preference.
Please keep your mobile phone switched on on the morning of your tour in case we need to contact you.
CANCELLATIONS FOR UNSAFE WEATHER CONDITIONS
For bookings made directly with us either through our website or in person, a 100% refund will be given if we have to cancel your tour due to unsafe weather conditions.
Please note that if you have booked through a third party website, booking or travel agent then your booking may be subject to administration or other fees.
We will contact you via sms and email if the weather forces us to cancel/postpone your tour. Please keep your mobile phone switched on on the morning of your tour in case we need to contact you.
GIFT VOUCHERS
Gift Voucher can only be used once and are not refundable.
DAYLIGHT SAVINGS
Daylight Savings Time runs in New South Wales (NSW) from October to April each year. During this time Byron Bay is one (1) hour ahead of Queensland (QLD). If you are coming from QLD during this time please make the necessary adjustments to your schedule.
For example 9:30am in Byron Bay during daylight savings is 8:30am in Surfers Paradise, Brisbane and the Gold Coast between October and April each year.
No refunds can be given for tours missed due to time differences.
DRIVING & PARKING in BYRON BAY
Please aim at arriving 30 minutes before the scheduled tour starts.
There is paid parking on the roadside at our location, opposite 56 Lawson Street Byron Bay, between 9am and 6pm daily.
There is 4 hour free parking nearby on Massinger Street – see map.
Please be aware that Byron Bay is a little town with BIG traffic problems, if you are within 1.5km of us you will walk a lot quicker to us then the time it takes for us to pick you up and drive to our location.
BYRON BAY PICK-UPS
We no longer offer pick-ups.
WHAT TO BRING
Please bring: bathers, towel, sunscreen, small reusable water bottle, hat and clothes to change in to afterwards.
If you suffer from sea-sickness or motion sickness, please take measures such as patches or medication prior to arriving for your tour.
We have a lock up area for all bags/belongings.
EQUIPMENT
All safety and kayaking gear is provided.
In cooler months we supply wetsuits to keep you warm.
We have a secure lock up area for your belongings whilst you are out on tour.
GROUP BOOKINGS (INCLUDING AGENTS)
We can offer discounts for groups of 10 or more. Please email us at info@goseakayak.com.au for further information.
Please note that no discounted tickets available for bookings made for public holidays, school holidays, long weekends or peak weekends.
GO SEA GUARANTEE – BYRON BAY
We guarantee that if you don’t see a Dolphin, Turtle or Whale on your first tour with us in Byron Bay that you can join us again for free.
To book your free return trip with us, please email us at info@goseakayak.com.au with your original booking reference number as well as the day & time of the tour that you’d like to join us for.
Your free return trip is NOT transferable to another person nor refundable.
Amendments and cancellations to Free Return Tour bookings can be made provided you give us at least 24 hours notice.
You must send ALL amendment and cancellation requests in writing to us at info@goseakayak.com.au at least 24 hours prior to your booked tour’s commencement.
PLEASE RESPECT THE LAND
The Cape Byron Marine Park is a culturally significant area to our local indigenous people, the “Arakwal” people, we ask that you respect this area by not contributing to littering, damaging/disturbing local flora and fauna. We ask that you join us in sustainable methods of interacting with Mother Nature and not interfere with the habitat of this spectacular area.
Further information can be found on our FAQ’s page.
Lastly, thank you for making your booking, we look forward to showing you around the beautiful Cape Byron Marine Park. See you soon!